LUCO LUCO insists on providing our customers with the highest quality products and service, and ensures that all of our products will satisfy your needs. Therefore, we provide a 1-year quality guarantee and a 30-day return and refund service.
1-Year Quality Guarantee
All products purchased at LUCO LUCO include a 1-year quality guarantee service. If you encounter any quality problem within 1 year after receiving our products, please promptly contact us.
Damages and Issues
Please check your orders when receiving them. If the product is defective, is damaged during shipping, or you received the incorrect product, please email us at sales@luco-luco.com within 48 hours after receiving the product. We will respond to all emails within 12 hours. We will do our best to resolve any problems, and ensure that you will receive a satisfying answer.
30-Day Return Guarantee
We are very confident in our products. However, if you are dissatisfied with our products for any reason, you can return it within 30 days after the order is delivered. We will be happy to serve you. However, we need to remind you that you should pay for the return shipping costs.
If you decide to return the product, please first contact us at sales@luco-luco.com. Please clearly mention your order number, full name, and the reason for returning the product. We will email you your return number, return request, and return mailing address. We will also instruct you regarding how to complete returns and refunds.
LUCO LUCO will contact you after we receive and check your return, and you will automatically receive a refund in the form of your original payment method. Please remember that your bank or credit card company may also need time to process and post your refund.
LUCO LUCO values all of our customers. If you experience any problems related to returns or refunds, please contact us at sales@luco-luco.com.
